Welcome Guest Sign In Register
Home > Warranty

Warranty

Sol, Inc. Limited “Five Plus” Warranty

Sol, Inc. is an ISO-2001 certified worldwide manufacturer that designs and manufacturers our own products (vs. simply reselling or distributing other manufacturer’s products). Even though the best scenario involves never having to actually use a company’s warranty, we are proud to offer what we believe is the BEST WARRANTY available in the industry, from a company that has been in business since 1990.

Sol, Inc. warrants the Owner (defined as the entity that has final title to the goods) of each new lighting system to be free from defects in materials and workmanship and to perform under normal use and service. Sol will, at its option, repair or replace any system or system component that is defective in materials or manufacture within a minimum of five (5) years after purchase. Additionally, specific items within Sol’s system have extended warranty protection as defined below:

Item
Period
Solar PV Panel 20 Years
Mounting Hardware 20 Years
Pole (if provided) 20 Years
LED Light Engine (Lamp) 10 Years
LED Luminaire (Fixture) 10 Years
Wire Harnessing 10 Years
Electronics (Charge controller, LED driver, etc.) 10 Years
Energy Storage Array (Battery) 5 Years*

 

*Batteries provided by Sol, Inc. have a limited warranty providing for battery replacement (batteries must be provided by Sol, Inc.), from the date of shipment, with the following pro-rated coverage:

  • 0 to 2 years: 100% credit (user pays 0% of the replacement battery price)
  • 2 to 3 years: 60% credit (user pays 40% of the replacement battery price)
  • 3 to 4 years: 40% credit (user pays 60% of the replacement battery price)
  • 4 to 5 years: 20% credit (user pays 80% of the replacement battery price)

 

Sol, Inc.’s liability on any claim for damages arising out of or in connection with the manufacture, sale, installation, delivery or use of the unit shall not exceed the purchase price of the system. The purchaser assumes and will hold harmless Sol, Inc. in respect of all such loss.

 

For warranty information on Sol products please contact Sol, Inc. for a Return Material Authorization (RMA) number by calling +1 (772) 286-9461. Any products or components that are returned to Sol, Inc. without first obtaining a RMA may not be issued any credit, and Sol, Inc. shall not be responsible for said items.

 

This warranty does not cover damage or malfunction, as determined by Sol, Inc’s service technicians or engineers, due to abuse, misuse, incorrect installation, or accident such as, but not limited to:

  • Use of incorrect mounting hardware
  • Failure to follow operating and installation instructions provided by Sol, Inc.
  • Failure to maintain & operate the equipment in accordance with all applicable safety standards and codes
  • Failure to maintain & operate the system under Sol specified operating conditions
  • Vandalism, theft, fire, flood, “Acts of God”, and other problems beyond the control of Sol, Inc.
  • Unauthorized or improper repairs or adjustments
  • Labor costs to remove, service, troubleshoot, and/or reinstall all or part of Sol, Inc. systems, unless previously agreed to and authorized IN WRITING by Sol, Inc. by either the Customer Service Manager, Quality Manager, or CEO
  • Equipment service, rental, and or tools required to remove, service, troubleshoot, and/or reinstall all or part of Sol, Inc. systems, unless previously agreed to and authorized IN WRITING by Sol, Inc by either the Customer Service Manager, Quality Manager, or CEO
  • Components and equipment external to the Sol, Inc. system
  • The cost of repairing or replacing property other than the Sol, Inc. system
  • Equipment not provided by Sol, Inc.

 

The use of any replacement parts (for any reason) including but not limited to electrical components, luminaires, or batteries NOT provided by Sol, Inc. voids this warranty. This warranty is in lieu of all other express warranties and the implied warranty of merchantability is limited to terms of this written warranty. This warranty grants you specific legal rights, and you may have other rights which vary from state to state.

Powered by: Pinwheel Media